Frequently
Asked Questions

Kanvasd is conveniently located just 15 minutes north of Brisbane City.

Our address is 172 Gympie Rd, Kedron QLD 4031.

Parking is available off Homebush Road.

We understand that sometimes things happen that are out of our control. However treatments must begin on time to allow for the appropriate amount of time to complete your service.

Please aim to arrive 10 minutes prior to your appointment time. If you are more than 10 minutes late to your appointment you will loose your booking deposit and will be required rebook online.

We have a 24 hour cancellation policy. We require a minimum of 24 hours notice for any appointment cancellation or reschedule. If you cancel within 24 hours of your appointment, or fail to present to your appointment, the deposit will be forfeited.

For the avoidance of doubt, any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to you.

Due to health and safety, and the nature of the treatments provided, children are not permitted in the clinic. IF they are required to come to the clinic they MUST be supervised by an adult in the reception who takes full responsibility for them.

Unfortunately if a child is brought to the clinic and unable to be supervised by an adult (not receiving treatment), your nurse will have to refuse your treatment and your booking deposit will be forfeited.

To amend or cancel your appointment:

Locate your booking confirmation email. At the bottom of the email click the button that says ‘View or change my appointment’.

Here you can make changes to your appointment. If you cancel your appointment outside of our cancellation policy, your deposit will automatically store on your file as a credit. If you wish for this to be refunded, please contact the clinic via text or email.

You can pay with eftpos, AMEX, cash or Afterpay*.

*Afterpay account myst be setup prior to appointment. Terms and conditions may apply.

Yes! Gift cards can be purchased in-store for a physical card, or online for a digital gift card. Find out more here.

You cannot receive cosmetic injectables if you are under the age of 18, pregnant or trying to conceive, breastfeeding, have an active infection, a previous significant reaction or an uncontrolled medical diagnosis.

During a consultation, you will have a thorough facial assessment with your registered nurse. We will go over your current medical history, medical diagnosis, treatment plan and goals.

Before photos are obtained prior to treatment for documentation purposes. A short consult will be conducted with a doctor to ensure the proposed treatment plan is safe to proceed.

During your consultation, your nurse will provide you with a quote prior to commencing your treatment.

There are many products on the market, however here at Kanvasd, we only use TGA approved and premium products for our patients.

Due to TGA guidelines, we are unable to advertise what particular product we use, however we are a completely transparent clinic and will provide you with full product details during your consultation.

Yes, however these photos are stored on a secure database and will not be shared on social media without your consent.

Obtaining ‘before and after’ photos is an important aspect of clinical assessment and consultation. This allows our nurses to establish your baseline, and collaborate with the doctor to provide you with a safe treatment.

Your comfort during your treatment is very important to us. We use a cold compress, or a topical numbing cream will be applied pre-treatment.

Secondary to the topical numbing cream, a local anaesthetic (Lidocaine) is incorporated in some of the products we use.

It is important to note that pain can be subjective and individual pain thresholds can vary. Your nurse will constantly check your comfort level during your treatment.

Please come to your appointment with a clean, make-up free face, if possible.

It is recommended to avoid consuming blood thinning products or substances for five days prior to treatment (such as Aspirin, Ibuprofen, St. John’s Wort, fish oil, vitamin E and alcohol).

Please also avoid caffeine for 24 hours prior to treatment. These are all anti-coagulators (blood thinning), and will increase likelihood of bruising and bleeding at the injection site.

You will be provided with both verbal and written aftercare instructions from your injector post-procedure. Please ensure to ask any questions prior to leaving the clinic and read and follow your aftercare which will be emailed to you immediately after treatment.

If you are experiencing any immediate or delayed complications, please contact the clinic on 0437775529.

You can still receive treatment if you suffer from cold sores. You may however be susceptible to an outbreak due to trauma being caused to the tissue by the needle.

If you have had a recent outbreak of coldsores within the last two years, you can go to your local pharmacy and take a preventative over-the-counter anti-viral tablet the day before your appointment and then the day of your appointment, after your treatment.

If you do have a history of cold sores, but haven’t had an outbreak for 2+ years, you can opt for one over-the-counter anti-viral tablet on the day of your procedure.

There is no ‘magic’ age that is recommend to start getting treatments. However, from about age 25, our collagen production starts to decrease. With less and less collagen, our skin begins to appear more thin, pale and susceptible to developing fine lines and wrinkles.

Prevention before correction is recommended.

Cosmetic Injectables are fortunately not permanent. Permanent products equal permanent problems.

In the event of an emergency or an undesired effect, we are here to help.

Rome wasn’t built in a day.

Your initial result will be largely due to swelling. Upon settling, it is up to the you to come back for more sessions every 4-8 weeks until your desired result and goal is achieved.

Please keep in mind, most photographs seen on social media platforms are generally immediately post treatment where swelling and potential bruising is present.

All treatments require maintenance every 6-9 months once you have received your desired result and goal, and durability varies depending on your genetics and lifestyle. This is not a one-off treatment. You should consider this when budgeting.

In rare/unlucky cases, the body can break down some treatments at a much faster rate than normal, which affects the length of time to build desired results. We understand that this can be frustrating for the client, but it is not damaging.

This is similar to asking how long does it take to fill a pool? It depends on the size of the pool, how deep someone wants the pool, and how quick the water is evaporating from the pool?

Please don’t get too caught up in what worked for someone else, because your genetics are no doubt very different. Be prepared to go up or down a ml/unit during your appointment, as it is impossible to tell with precise accuracy how much product is required until we have started the appointment and we can determine depths.

Please budget for this to avoid disappointment just in case you need more than expected on the day and don’t worry – if you need less, we will always tell you!

There is always a risk of bleeding and bruising with all cosmetic injections. We are inserting a sharp needle into the skin, multiple times, where there are many blood vessels. We cannot guarantee that you will or will not bruise however it is more than likely.

The face has millions of capillaries, which are impossible to avoid. Human anatomy is complex and unforgiving. You might be lucky – but be prepared and be realistic. Please be mindful of any important events post procedure.

It is recommended to avoid alcohol consumption, blood thinning medications (such as Ibuprofen, Aspirin and fish oil) five days prior to your appointment to lower your risk of bruising (do not cease medications if prescribed by your doctor).

The World Health Organisation published clinical data suggesting the prevalence of Anaemia. It affects 1.62 billion people in the world’s total population, and the population with the greatest number of individuals affected is non-pregnant women (468.4 million).

If you bruise significantly, we highly recommend purchasing Arnica tablets to minimise the length of time the bruising is apparent (as per your pharmacist’s recommendation/advice). Your treating Registered Nurse recommends you seek medical advice (i.e. GP or Specialist) as a result of moderate to severe bleeding or bruising during your treatment.

Please make us aware if you have a lengthy journey (in excess of one hour), so we can do our best to ensure that there is a practitioner on standby in the event of our staff being unable to attend. Although this is rare – there is associated delayed complications that can occur post treatment. We recommend you to be in close proximity to Kanvasd Clinic in case of a potential complication for approximately 4 weeks.

Although rescheduling an appointment is rare, the clinic may require to reschedule your appointment. If your appointment is rescheduled, we cannot be held responsible for the cost of your travel expenses in the event an appointment is rescheduled. Please bare this in mind when booking and choose flexible booking options where possible.

Possibly, but in most cases, you cannot visibly see them. In the event that a lump/s forms that does bother you, the lump/s can be managed.

Minor lumps are relatively common and providing you go to an experienced practitioner, any lumps that may form will generally have nothing to do with the skill of the injector! Lumps can occur for many reasons, such as post-bruising, choice of product, how well the treatment binds and integrates to your natural tissue and the interaction of different brands of cosmetic injectables being used.

However, it is important to remember that how our bodies react to cosmetic injectables is unpredictable. Severe reactions are rare due.

If you enjoyed your treatment with us, you can leave us a 5 star google review here.

Alternatively, if you would like to provide feedback, please email us at info@kanvasd.com.au.

We are always looking for new ways to advance and improve and welcome your feedback. Thank you for supporting our small business and we look forward to seeing you again soon.